Over the Counter Benefit

Over-the-Counter Benefit

VillageHealth offers an over-the-counter (OTC) drug benefit.

The OTC benefit allows you to order from hundreds of commonly used OTC items, including:

  • Cough syrup
  • Chewable antacid
  • First aid kit
  • Ibuprofen
  • Sunscreen
  • Vitamins, minerals
  • And more

Place up to two orders per quarter (every three months) either by ordering online, over-the-phone or by mail. Check your Evidence of Coverage to see how much your OTC allowance is.

Using the Benefit 

Using the benefit is easy: Choose the products that you want, place your order and a package is delivered directly to your door within seven to 10 business days.

Spend your entire allowance in one order or break it up in to two orders throughout the quarter.

Important: Your quarterly allowance expires each quarter even if you haven’t used it all. At the beginning of each quarter, your allowance will be reset to your quarterly spending limit.

Check your Evidence of Coverage to see exactly what your plan includes.

Contact Information

To register your OTC account and to start ordering, call: 1-877-494-2892 (TTY: 711), Monday through Friday, from 5 a.m. to 5 p.m. (PT), or click here to visit the OTC website.

Questions about this benefit? VillageHealth is here to help. Call 1-877-916-1234 or click here and we'll call you.

Frequently Asked Questions about the OTC Benefit



Benefit allowances vary depending on the plan. Check your Evidence of Coverage.

A catalog can be mailed to you or you can view the catalog for your plan here:

You can either place your order over the phone, online or through the mail-in order form that comes with the catalog.

Yes, aspirin is just one of the hundreds of everyday healthcare products available in the catalog.

No. There is no charge to you for shipping and/or handling.

You should receive your order within seven to 10 business days of placing the order.

Yes, go to the My Account page on the VillageHealth OTC website and click on Order History. That will take you to a list of all of your orders, including those placed by mail or over the phone. Or you can call 1-877-494-2892 (TTY: 711) to find out the status of your order.

No, the benefit allowance can only be used for products from the VillageHealth OTC catalog and can’t be used at a pharmacy or retail store.

Let’s say your benefit allowance per quarter is $30 and you spend only $15 in your first order. That means you have another $15 left to use as long as you place the second order before the next quarter begins. Remember, unused benefits do not rollover from one quarter to the next.

You won’t be able to place an order for an item that is above your allowance amount.

Yes, visit the VillageHealth OTC website and click on My Account to see your balance. Or you can call 1-877-494-2892 (TTY: 711) to find out what your account balance is.

No, the benefit allowance can’t rollover into the next quarter. At the beginning of each quarter, your allowance will be reset to your quarterly spending limit.