Over the Counter Benefit

Over-the-Counter Benefit

VillageHealth offers an over-the-counter (OTC) drug benefit.

The OTC benefit allows you to order from hundreds of commonly used OTC items, including:

  • Cough syrup
  • Chewable antacid
  • First aid kit
  • Ibuprofen
  • Sunscreen
  • Vitamins, minerals
  • And more

For OTC Benefit allowance and other information, check your plans Evidence of Coverage listed below.

Using the Benefit 

Using the benefit is easy: Choose the products that you want, place your order and a package is delivered to your door. Most orders will arrive in less than 5 business days. It may take longer during peak volume periods as well as for orders that have hazardous items.

Important: Your monthly allowance expires at the end of each month with No Carry-over, even if you haven't used it all. At the beginning of each month, your allowance will be reset to your monthly spending limit for the benefit calendar year.

Check your Evidence of Coverage to see exactly what your plan includes.

Los Angeles Evidence of Coverage - English

Los Angeles Evidence of Coverage - Spanish

Riverside and San Bernardino Evidence of Coverage - English

Riverside and San Bernardino Evidence of Coverage - Spanish

Contact Information

To register your OTC card and to start ordering, call 1-844-428-8135 (TTY:711) Monday to Friday, from 8 A.M. to 8 P.M. (PT), or click here to visit the OTC website.

Questions about this benefit? VillageHealth is here to help. Call 1-877-916-1234 or click here and we'll call you.

Frequently Asked Questions about the OTC Benefit



The benefit for your plan is loaded onto your card on the 1st of each month or calendar quarter.

Sign in to www.cvs.com/benefits or call 1-844-428-8135 (TTY: 711).

You have to call 1-844-428-8135 (TTY: 711) Monday to Friday, from 8 AM to 8 PM.

Any unspent funds expire at the end of the year.

Yes, you can use your card at self-checkout in store.

Please double check that your card is active and has a balance. If you continue to experience a denial, call 1-844-428-8135 (TTY: 711) 8 AM to 8 PM.

Most orders will arrive in less than 5 business days. It may take longer during peak volume periods as well as for orders that have hazardous items. If you have not received your order within 14 days please call OTC Health Solutions at 1-844-428-8135 (TTY: 711) Monday to Friday, from 8 AM to 8 PM.

Orders placed online or over the phone cannot be canceled.

Items are shipped via UPS to your home at no cost to you.

No, you receive an allowance from your health plan to spend on eligible OTC items. There are no cash reimbursements allowed through this program.

Only OTC items purchased in-store are eligible for return. Your returned item will reflect as a credit on your flex card. There are no returns for OTC items purchased through home delivery.

You can shop for approved OTC items at more than 7,000 CVS Pharmacy® stores (Excluding Target or Schnucks stores) and other local retail stores.

Yes, your order is subject to your local sales tax.

Yes, you can use coupons with your benefit card.

No, a PIN number is not required at checkout.

  • To order certain vitamins, it is advised that you talk to your doctor before you place an order. These are called “dual-purpose items” which are marked with a (‡).
  • Items in this booklet are for personal use and can only be ordered for VillageHealth members.
  • Items marked with an asterisk (*) are SSBCI eligible only. If you’re unsure whether you qualify for SSBCI, please contact Member Services at the number on the back of your ID card.
  • Eligibility for this benefit is not based solely on chronic conditions. All applicable eligibility requirements must be met before the benefit is provided. Qualifying chronic condition(s) required to be eligible for the SSBCI benefit include cardiovascular disorders, chronic heart failure, diabetes, cancer, chronic lung disorders. Other chronic conditions may apply. Medical records will be used to establish qualifications for the benefit